Shipping and Delivery Policy
Last Updated: 2025/12/1
Thank you for visiting kickkitelite! We are committed to making your shopping experience enjoyable and want to provide you with clear and transparent shipping information. Please read this policy carefully for details regarding order processing, shipping time, fees, and tracking.
1. Order Processing Time
All orders are typically processed and prepared for shipment within 1-3 business days.
For customized jerseys (such as numbered items) or pre-sale items, processing time may be longer.
2. Shipping Area and Carriers
We ship to: We primarily provide shipping services to customers in European countries.
Our carriers: We partner with reliable international courier companies to ensure your package arrives safely and on time.
3. Shipping Options and Fees
At checkout, you can choose the appropriate shipping method based on your preferences and budget. Shipping costs are automatically calculated based on the destination country and package weight.
Please note:
Free Shipping: We offer free standard shipping for orders over €80.
All shipping times are calculated from the time your package leaves our warehouse and depend on the carrier’s processing speed.
4. Order Tracking
Once your order is shipped, you will receive a confirmation email containing a tracking number and a tracking link.
You can use this tracking number to monitor your package’s status in real time on the carrier’s official website. You can also log in to your account on our website to check the shipping status.
5. Customs and Import Duties
EU Shipping: Shipping within the EU (e.g., from Germany to France) generally does not involve customs duties or import duties.
Please note that for orders shipped to European countries, customs duties, import duties, or VAT may apply, and these are the responsibility of the recipient.
We cannot control these costs or determine their amounts in advance. For specific charges, please contact the customs authorities in your country.
6. Issues During Shipping
Lost or Damaged Package: While rare, if this occurs, please contact us immediately through kickkitelite. We will coordinate with the carrier to resolve the issue for you.
Incorrect Address: Please ensure that the delivery address you enter at checkout is accurate. If your package cannot be delivered or is returned due to an incorrect address, you will be responsible for the cost of reshipping. If you find an incorrect address, please contact us immediately. If your order has not yet been shipped, we will do our best to correct it for you.
7. Contact Us
If you have any questions about our shipping policy or your order, please feel free to contact us:
Email: kickkitelite@gmail.com